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Delivery & Returns

Delivery Information

Free Delivery

Simply Divine Cloth & Clay offers delivery New Zealand wide. Free delivery applies to all online orders over $200.00 to addresses in the North and South Island. At Simply Divine Kitchen we endeavour to process your order on the day it is received and can courier it directly to your home or business. If you have any special requests, please let us know.  

Delivery Time Frames

Please allow 3 to 6 business days for delivery of your order from receipt of payment. Please note there are no deliveries on public holidays or over weekends. Rural delivery may require a further 2 days lead time depending on the location. Please note Waiheke and Stewart Islands require an extra delivery fee to be quoted prior to the order being dispatched.  

Tracking/Delivery

Tracking and delivery with NZ Post

Collect from Simply Divine Cloth & Clay

This option is available when you place your order within the Checkout Process when selecting the shipping option. Please contact us on 07 827 3004 before you order and we will be able to advise you immediately if the item/s are in stock.

Additionally

If there are any anomalies with the freight option selected due to oversize or weight or any issues with the delivery address we will contact you prior to dispatch of your order to discuss any extra costs. You will be given the option to cancel the order should any extra costs be deemed unacceptable.

From time to time we may not be able to complete your order due to various reasons such as out of stocks. In this situation we will contact you as soon as possible to advise you of the options which can include a refund. We will advise the most accurate ETA of any out of stock products but where there are any ETA changes outside of our control and the timeframe becomes unacceptable a refund option will be offered.

You may choose to opt for a delayed delivery if the out of stock product ETA is an acceptable timeframe and we will contact you on its arrival. We are sorry if any goods that are unable to be supplied reduce your order to below the Free Freight value of $200. In this case we can provide the option of delaying the whole order without payment until the out of stock item/s arrive in store. We will contact you on their arrival. 

Returns & Refunds

Unsuitability

If you wish to return your purchase to Simply Divine Cloth & Clay due to unsuitability for a refund or exchange you need to contact us advising us of the situation and you may return it within 14 days. Items returned due to unsuitability requiring a refund MUST be in unopened and unused condition and have all the original packaging and labeling intact so we are able to resell the item. You must include the original documentation received with the order. We will fully refund the price of the goods minus the original freight cost. Return of the goods is at your cost. If you are able to return the goods in person we will endeavour to make the exchange or refund immediately but in some cases this may not be possible. 

Receiving Deliveries

We package all our deliveries carefully to minimise the possibility of any damage in transit occurring but should this occur we apologise for any inconvenience. When receiving delivery of goods please carefully check your delivery for any signs of external or internal damage and if you are unsure please DO NOT SIGN or accept delivery. It is then the couriers responsibility to return the goods to us. You need to notify us at Simply Divine Kitchen 07 827 3004 or email info@simplydivinekitchen.co.nz within 48 hours of receiving the delivery if there has been any damage in transit that was not evident when the delivery was received.

Please repack any goods to be returned carefully to avoid any damage in transit.

Please address any returns to:
Simply Divine Kitchen
5 Empire Street
Cambridge 3434

Please note Simply Divine Kitchen is our sister store where we post your items from. Please use this address for any returns.

Damaged or Faulty Goods

For any product supplied by us that is faulty or that has suffered damage in transit, Simply Divine Cloth & Clay will provide sufficient courier tickets to have the product returned. Please contact us immediately in the unfortunate situation that this may have occurred so we can arrange to get the product/s returned for assessment. Please include the original documentation received with the order.  Once the product has been received we will assess the goods to ensure they meet the return criteria. Items that are damaged or faulty due to misuse by the purchaser or other person will not qualify for a refund or free replacement. If there is an issue with this we will contact you to discuss the problem.

For any product supplied that is faulty or that has suffered damage in transit you will be offered the choice of a refund or free replacement. If you choose a replacement it will be dispatched free of charge to you as soon as possible once the faulty or damaged product has been returned to us. If there are any out of stocks preventing us from providing a replacement we will contact you to discuss your preferred solution which can include a refund.

If you choose a refund it will be processed within 5 days upon receiving the goods at Simply Divine Kitchen.

Please note that if you are able to drop the goods off to us in person to Simply Divine Cloth & Clay we may not be able to assess the product or process any resulting refund immediately.

Returns and Refunds Exclusions

Items we are unable to refund or exchange include:

  • Products that have been specially ordered in.

  • Gift vouchers or store credits.

  • Items that are missing their original packaging, labeling or have been opened or used and are therefore unable to be resold.

 

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